Terms of Service

1. Agreement

These terms form the agreement between you and Apostle Care Ltd, registered at 8 Grainger's Gate, Muckamore, Antrim, Northern Ireland, BT41 4RQ. By creating an account, booking a consultation or using this website you accept these terms.

2. Nature of our services

We provide private health and wellness consultations, including reviews, long-term condition support, lifestyle coaching and second opinions. Consultations are advisory and do not replace emergency care or your registered GP. In an emergency call 999 or attend your nearest emergency department. We do not provide diagnosis or prescriptions by message, and we may recommend in-person assessment where appropriate.

3. Accounts

You must be 18 or over to hold an account and must give accurate contact details, including a valid phone number. You are responsible for keeping your login secure and for activity under your account.

4. Bookings and fees

• Fees and durations are shown on the Services page and confirmed at booking.
• Payment is due before or at the start of the consultation unless agreed otherwise.
• Appointments run to the booked duration. Arriving late may shorten your consultation.

5. Cancellations and rescheduling

• Cancel or reschedule free of charge up to 24 hours before your appointment.
• Cancellations inside 24 hours, or non-attendance, may be charged at up to 50% of the consultation fee.
• If we need to cancel or move your appointment, you will be offered the next available slot or a full refund.
• Cancel from your account page, by emailing support@apostlecare.co.uk, or by calling +44 28 9448 0000.

6. SMS and calls: opt-in and opt-out

SMS appointment reminders and transactional messages are sent only if you tick the SMS consent box on a booking, registration or contact form. Consent is not a condition of booking a consultation or buying anything.

• Message frequency varies based on your appointments and account activity.
• Message and data rates may apply, charged by your mobile carrier.
• Reply STOP to any message to unsubscribe immediately.
• Reply HELP for help, or contact support@apostlecare.co.uk / +44 28 9448 0000.
• Carriers are not liable for delayed or undelivered messages.

We do not send marketing or promotional text messages, and we do not share mobile opt-in data or consent records with third parties.

7. Your responsibilities

Please give complete and accurate information about your symptoms, medication and history. Advice is based on what you tell us. Do not stop or change prescribed treatment without speaking to the prescriber.

8. Confidentiality

Consultations are confidential and handled as described in our Privacy Policy. Information may be disclosed only where required by law or where there is a serious risk to safety.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Otherwise our total liability for any consultation is limited to the fee paid for that consultation.

10. Governing law

These terms are governed by the law of Northern Ireland, and disputes are subject to the exclusive jurisdiction of its courts.

11. Contact

Apostle Care Ltd, 8 Grainger's Gate, Muckamore, Antrim, Northern Ireland, BT41 4RQ. Email support@apostlecare.co.uk. Phone +44 28 9448 0000. Support hours Mon–Fri, 9:00am – 6:00pm (GMT). Registered in Northern Ireland — Company No. NI000000.